Policies

Request Process

We require a request to come in no later than two weeks prior to the date intended and much prefer at least a month to plan the course. This time constraint is based off of staffing, gathering the proper information, and invoicing if necessary, and it allows for time to look over forms, fill them out, and return them prior to the date you are to arrive at Four Arrows.

In order to put in a request, you will need to click the green button the right sidebar on this webpage, which will take you to another page to fill out a form. This form will collect the necessary contact information and the expectations of the group. Please be as detailed as possible in your answers.

  1. Fill out request form and submit
  2. Four Arrows will acknowledge receipt of the form and begin reviewing
  3. Your group will receive communication of a confirmation or a discrepancy in being able to accommodate your request
  4. If confirmed we will ask you to fill out the forms and send them to our office no later than three days prior to your program
  5. Four Arrows will communicate with your group multiple times between confirmation and the final date
  6. Arrive at Four Arrows and participate in your requested program

The more time in between your preferred date and the day you put in the request will mean the more likely that date is available.

Food

Outside of personal snacks brought from participants, any organized meal must be confirmed with Four Arrows in order to adequately prepare the schedule to accommodate the group’s needs. We do not allow for meals to happen in the middle of a course since this takes away from the experience. Therefore any meal must occur before or after a course.

For those using The Cottage:

Customers must use University Dining Services (University Catering 486-5053 or Movable Feasts 486-9309). Dining Services has the right of first refusal for any event in The Cottage. If Dining Services consents, an outside food source may be used. If you are not using University Catering, a Temporary Food Service Application must be completed. All beverages served must be Coca-Cola products.

Children

Due to the nature of the activities, the location of our facilities, and the roles of our staff members, we cannot properly care for children at Four Arrows. As a parent, we expect you to make proper arrangements prior to your arrival to Four Arrows. Any individual who does bring a child will be asked not to participate and to take their children to another location. This is for the safety of all participants, especially the child, and to avoid distraction from the tasks at hand for the participants of the group.

Forms

We do require that any and all participants fill out the forms that will be sent to you with your confirmation. All of these forms can be found on our forms page. These forms are to inform you of how you should prepare to experience you Four Arrows program and identify any risks that you should be aware in participating in the designed program.

Underage participants must have a parent/legal guardian’s signature on their forms. If we have an underage participant who arrives at Four Arrows without proper signed forms, we will need to ask for that individual to not be involved with any of the programming and cannot accept any other form of “authorization” for that participant.

Payment

For all the groups who are not UConn Registered Student Organizations, there are fees associated with Four Arrow Programs, which can be found on our options and fees page. UConn affiliated groups will be asked to provide KFS information so that we can internally deal with the invoicing process.

For outside entities, we will provide you a total quote with your confirmation. We will send out a proper invoice once the finalized details are completed. You will be required to send an initial deposit to hold the date and then pay the full amount no later than two weeks before your program.

Cancellation Policy

If for any reason other than “an act of God” you will be held responsible to the following guidelines of cancellation of your program:

1 month Prior to confirmed date of experience – 100% refund of  cost

2 weeks prior to confirmed date of experience – 50% refund of cost

Less than 48 hrs prior to confirmed date of experience – 0% refund of cost

Weather

There are four scenarios in which a course will be canceled due to weather:

  1. It will be raining heavily during the scheduled course time;
  2. It will be snowing during the scheduled course time;
  3. It rains or snows heavily the night before the course, soaking the elements to the point where they are unsafe to use;
  4. Weather predictions indicate a large storm that will hit the day of a course.

Four Arrows will make the call on whether or not a course will be held due to weather as early as possible before the course is to begin. Your group will be contacted if there is any possibility of a cancellation and discuss the options moving forward.

Note: We do still hold programs in light rain and snow if a group is willing to work through the elements.